Privacy Policy

Effective Date: 01/01/2024

Olive Threads ("us", "we", or "our") operates the website www.olivethreads.com.au (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Service and the choices you have associated with that information.

Collection of Personal Information

We collect personal information about you in order to provide you with our products and services, and to improve and personalize your shopping experience. The types of personal information we may collect include:

  • Your name
  • Contact information, including email address and phone number
  • Billing and shipping address
  • Payment details
  • Purchase history
  • Information you provide through customer surveys or feedback forms

Use of Personal Information

We may use your personal information for the following purposes:

  • To process and fulfill your orders
  • To communicate with you about your orders and provide customer support
  • To inform you about our products, promotions, and updates (with your consent)
  • To improve and customize our services, including our website and marketing efforts
  • To comply with legal obligations, such as tax and customs requirements

Disclosure of Personal Information

We may disclose your personal information to third parties for the purposes outlined above, including:

  • Payment service providers to facilitate transactions
  • Shipping and logistics partners for order fulfillment
  • Marketing and advertising partners (with your consent)

Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access. Your information is stored securely and only accessed by authorized personnel.

Access and Correction

You have the right to access the personal information we hold about you and request corrections. If you would like to do so, please contact us using the details provided below.

Contact Us

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or make a privacy-related complaint, please contact us at customercare@olivethreads.com

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on our website, and the effective date will be amended accordingly.