At Olive Threads, we understand the importance of a seamless shopping experience for our customers. That's why we have carefully crafted our shipping and returns policy to ensure your satisfaction every step of the way.

Shipping

We process orders within 24 hours of purchase. When you place an order with Olive Threads, we strive to process and ship it as quickly as possible. Our dedicated team works diligently to ensure that your bedding reaches your doorstep in a timely manner.

We offer free shipping on all orders over $100 within Australia. For international orders, please contact us for shipping rates.

Once your order has been processed, you will receive a confirmation email with your tracking number. This allows you to easily track the progress of your package.

At Olive Threads, we partner with trusted shipping carriers to ensure the safe and secure delivery of your order. If you encounter any problems with your shipment, please contact us, and we will assist you in resolving the issue.

Returns

We take pride in the quality and craftsmanship of our bedding products, and stand by the quality of our linen.

DAMAGES/FAULTS
Please inspect your order upon receiving and contact us immediately if there is any damage or a fault.

RETURN POLICY

We do not accept returns for change of mind purchases. We do our best to reflect our colour range on our website, acknowledging that lighting can alter colour photography. To help customers with our colour range we offer a free Fabric Swatch.

Due to hygiene concerns, we cannot accept returns of used bedding for any reason.

It is important to us that you are completely satisfied with your Olive Threads purchase. If you have any questions or concerns regarding our shipping and returns policy, please don't hesitate to reach out to our customer support team. We are here to help!